Cancellation Policy

You can cancel your Mithriya eSIM order before it is installed or activated. Once an eSIM has been installed, cancellation is no longer possible, but you may still request a refund under our Refund Policy.

When you can cancel

A cancellation request can be made if all of the following are true:

• The eSIM has not been installed on any device.
• The eSIM has not been activated or used.
• You contact us within 14 days of purchase.

How to cancel

To request a cancellation, follow these steps:

1. Sign in to your Mithriya account and open My Orders.
2. Select the order you wish to cancel and click Request Cancellation.
3. Our support team will confirm the cancellation and process your refund within 2 business days.

Automatic activation

Some eSIMs activate automatically on first network contact. If your eSIM has already connected to a network, it is considered activated and cannot be cancelled. Please check your device settings before travelling.

Refund after cancellation

Approved cancellations are refunded to the original payment method within 5 to 10 business days, depending on your payment provider. For partial refunds or store credit options, contact our support team.

Need help?

If you are unsure whether your order can be cancelled, contact our support team through the Help Center or email us at [email protected]. You can also reach us at +91 90259 90077.